FAQ


Payments

Currency

You will be charged in Canadian Dollars.

Sales Tax

We only collect sales tax on items shipped in Canada.

Form of Payment

We accept store credits, PayPal and all major Credit Cards:

American Express
Discover
MasterCard
Visa

In Person

We offer customers in Montreal to pay and pickup their items at our Montreal Showroom. If you choose to pay in person, we accept cash and all major Credit and Debit Cards.

Security

Security and privacy are important to us. For more information please read our Privacy Policy.

Cancel an Order

All orders that have not been shipped may be canceled. Please contact us via email at info@sjluxe.ca and have your have your order number available.

Pricing

Determining Pricing

We price our products competitively. All prices are determined by researching comparable items, considering the retail value, the condition, year, and rarity of the item.

Negotiating

Our prices are firm, however we are open to negotiating on select items. Please contact us at info@sjluxe.ca with the item you are interested in and we will see if we can work with you to make it yours.

Sales

We have sales and promotions several times a year. Just subscribe to our mailing list to be notified!

Making a Purchase

What Does My Item Come With?

Many of our items come with original tags, boxes, dust bags and authenticity cards. When available, the original packaging will be mentioned in the item description.

Shopping Cart

Items are not reserved in your cart until after the checkout process. There are no time constraint on how long an item remains in your cart, and therefore will stay there until it sells to someone else who also has it in their cart, or when you remove it.

Each item in our inventory is one of a kind, so we recommend acting fast if you see an item you like. However, if an item sells out, you may contact us to help you find a similar item, or to be put on a waiting list to locate another.

Condition

We photograph and describe each handbag as accurately as possible, noting any signs of wear in the description under "Condition" so you to know what to expect. All photographs are taken by our photographers, and not sourced from the Internet.

A numerical rating specifies the condition of each item. An overview of the ratings can be found below:

Condition Rating

10       Brand new, original tags still attached.
9          Excellent condition. Never been used or carried.
8          Very good condition. There may be slight signs of wear.
7          Good Condition. Some signs of wear due to regular use.
6          Fair condition. Discolorations, visible wear or other marks.
5          Well used. Obvious signs of use such as scratches and stains.

Layaway

We offer layaway on our items! Layaway is when you purchase an item using payment installments. Once you pay the balance and make your final payment, we will send you your item!

We offer two layaway options:

Option 1

25% down, and you will have 30 days to pay the remaining balance of the item.

Option 2

25% down, and you can make payments weekly or bi-weekly for a period of 6-8 weeks.